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Frequently Asked Questions


We know you have questions, here's a list of some of the most popular ones, let's see if we can answer them, if not you can always get in touch with our team.

Support Center
1What are Lightroom Presets?

Lightroom presets allow you to apply a combination of effects to a single image or a batch of photographs with a single click using Adobe Lightroom. Just like Photoshop actions, Lightroom presets allow photographers to save time editing photos by applying common photo enhancements to batches of photos quickly and easily.

2Can I use Wedding Presets for my commercial work?

Yes, you can. Our customers can use our products in their personal and commercial projects without restrictions. Our products must not be used to produce templates for sale or to produce other presets or bundles.

3What's the difference between Develop Presets and Local Adjustment Presets?

The Wedding Presets Collection of presets include both Develop and Local Adjustment presets (brushes). The main difference is that Develop are a mix of settings and adjustments applied to an entire image allowing you to save time. Local Adjustment presets like brushes and gradients are used to enhance and retouch your images in certain areas.

4Will your product work with RAW files?

Our products are fully compatible with Adobe Lightroom 5, 6 and CC. You can use them with any RAW or JPG image without problems.

5What is your refund policy?

Our refund policy is simple; all sales are final, no refunds will be provided. This product is only available as a digital download. Unlike stand-alone software, our products once purchased cannot be deactivated and therefore we cannot offer refunds. However, we will do everything we can to help you use the products to their fullest potential. Please submit a support ticket and check our support section to get help.


1How long will it take to get the download link?

After your payment is confirmed and checkout complete, in most cases you'll immediately receive the download link to your files, sometimes the payment processor marks orders as "On-Hold" in these cases you'll have to wait a few minutes to get the download link. This link will also be sent to you by email and will also be available in your account.

2How will I receive the files?

Once your payment is confirmed, you'll get a download link to get all your purchased files. The files will come in a ZIP format which you'll need to extract.

3How many times can I download my files?

You can download your purchased files up to 10 times before the download link expires. After that if you need to download your files again, please get in touch with us.

4How do I extract the downloaded files?

We recommend using Winzip to extract the zip files.

5Once downloaded, how do I install the files?

After downloading and extracting your Wedding Presets files you'll see a Documentation file that includes all installation and instructions, you can also check our support section for video tutorials.


1What payment methods do you accept?

For your convenience we process all payments with Paypal which also accepts all major credit cards. Paypal is 100% secure.

2Do you accept international orders?

Absolutely! We accept orders from all over the world. Since we sell digital products that can be downloaded immediately after purchase there's no need to ship anything.

3Do you offer discount codes?

Yes we do! We're constantly releasing discounts and promotional coupons to our subscribers and current customers. To be updated when coupons and discounts are released make sure you subscribe to our newsletter or follow us on Facebook and Instagram.

4What happens if I lose or delete my files?

We know sometimes things happen, that's why your files can be downloaded up to 10 times after your purchase. Just login to your account and you'll find your files there to be downloaded again. Although, we encourage all our customers to make a backup of their files to prevent future issues.


1What software or program do I need to have to use Wedding Presets?

Our products have been developed to work with Adobe Lightroom 4, 5 , 6 and CC.

2Are they compatible with MAC and PC?

Yes, all our products are fully compatible with both Mac and PC.

3Will your products work with future versions of Adobe Lightroom?

Our presets are designed to be forward compatible and work with future versions of Lightroom; regardless, you can be sure we’ll update them if necessary.

4What happens if I get an error message?

In the unlikely case you get an error message when using our products please check the Support section in this website or get in touch with us. We've tested our products in thousands of images without a single error, but we know things happen.

Still have questions or just want to get in touch? Contact us!